MY ORDERS & SHIPPING
1. When will I get my order?
We process orders within 1 to 2 business days, and then we will ship them to you via USPS. Standard shipping will take 5 to 10 days. Shipping to Alaska and Hawaii may experience shipping delays of up to 3 weeks.
- Ground shipping for order under $5
- Ground shipping for orders $50 and over* - FREE
* Applies to the continental U.S. only. Orders to Hawaii and Alaska will incur a shipping rate of $5 for all orders--both below and above $50.00.
2. Can I track my order?
You can always track your order by using the shipping confirmation email that we will send you.
3. Do you ship internationally?
We currently do not ship internationally, but we are working on bringing the best scents everywhere around the world.
4. Can I modify or cancel my order?
After placing your order, you have a three-hour window to make changes. If you need help making modifications, feel free to reach out to email@example.com, and we’ll see what we can do!
RETURNS & EXCHANGES
1. What is your return policy?
We have a 30-day return policy and the product must be unused and in the same condition that you received it. It must also be in the original packaging. You will be refunded in your original form and payment. You will be responsible for paying for your own shipping costs for returning your item. Please note, your original shipping charges are not refunded.
2. How do I set up a return?
Please contact firstname.lastname@example.org and include your order number and reason for return. We will send you return instructions within two business days
1. What’s the best way to burn my Mommentto?
Wax has memory and the first time is the most important, so we recommend letting the candle wax pool to the edge on the initial burn. We suggest burning up to 3 hours at a time and, once cooled, trim the wick to ¼” before enjoying your Mommentto again.
2. Some safety tips…
Never leave a burning candle unattended. Never light a candle on or near anything that could catch fire. Keep candles out of the reach of children and pets. Don't place the candle near fabric (curtains or towels) or anything combustible. Never touch or move a burning candle, especially when the wax is hot and liquid. Avoid burning a candle all the way down. For safe extinguishing, be careful when blowing out a candle in order to avoid hot wax dripping and splattering.
3. How and where are Mommentto candles made?
Mommentto scented candles are hand poured in Barcelona by artisan candle-makers who have been making their beautiful candles since 1862.
4. How long the candles burn?
Our candles last up to 60 hours with a proper burn.